Patient Triage

Our Patient Triage is going really well, and most of our patients have been able to use it without any problems.

However, some queries submitted through the triage form are not related to medical appointments.

Please use the following links depending on the purpose of your enquiry. Thank you

Medical / Health request - https://accurx.nhs.uk/patient-initiated/C88027/flow/medical-request

Use this link if you wish to make a doctor’s appointment.

Doctors letter - https://accurx.nhs.uk/patient-initiated/C88027/flow/doctors-letter

Use this link if you wish to request a doctor’s letter.  Depending on the type of letter you need will depend on the length of time to produce, and the cost of the letter.  You will be informed of this before we do the letter so that you can decide if this option is right for you.  You will also be informed if this is something we cannot do e.g. ‘non NHS work’ or ‘Private’ letters.

Fit (sick) Note - https://accurx.nhs.uk/patient-initiated/C88027/flow/fit-note

Use this link if you would like to request a new or ongoing Fit (sick) Note.  Please note, if this is an ongoing fit note, and you request it early, we will not process the fit note until the day after your last one runs out.  If you request your fit note late, we can back date them if the doctor feels this is appropriate.

Referral follow up - https://accurx.nhs.uk/patient-initiated/C88027/flow/referral-follow-up

Use this link if you wish to chase up a referral.  Please note, depending which hospital and department you have been referred to, the waiting time could be anywhere between a couple of weeks and 18months.  You may also be given the telephone number of the hospital / department for you to contact yourself, if this is appropriate.  This will enable us to help patients who may struggle to do this.

Repeat Prescription - https://accurx.nhs.uk/patient-initiated/C88027/flow/repeat-prescription

Use this link to order your repeat prescriptions.  Please note, repeat prescriptions can only be completed if you have attended for your annual reviews / BP / Blood tests, and your medication review is up to date.  Please allow 48 hours (not including weekends / bank holidays), before collecting from the pharmacy.

Test results - https://accurx.nhs.uk/patient-initiated/C88027/flow/test-results

We would advise all patients to register for the NHS App or online services.  You can review your results online without having to complete the form and wait for the surgery to get back to you

Something else - https://accurx.nhs.uk/patient-initiated/C88027/flow/something-else

Use this link if none of the above apply, or you are unsure what help you need.

If you feel your request is urgent and the forms are closed, please call the surgery for advice