Patient Feedback

Comments, suggestions and complaints

We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing and pass them to Reception staff or place them in the Suggestion Box in the foyer, or email the Practice Manager on syicb-sheffield.upwellstsurgery@nhs.net

Why not leave us a Google Review

Search Google Maps or use the Maps app on your phone.
Search for Upwell Street Surgery click on the Reviews tab and tap Write a review.

Complaints procedure

We always try to offer the best service possible, but there may be times when you feel this has not happened. If you are dissatisfied with any aspect of our service and you may wish to complain.

You can either speak with or write to the Practice Manager giving full details and the issue will be thoroughly investigated. All complaints are acknowledged and investigations carried out as swiftly as possible. We will try to address your concerns, provide you with an explanation and discuss any actions that may need to be taken.

 

Patient Feedback Form

Please help us improve our services and your patient experience by completing the below questions.
Any field marked with * is mandatory

If you wish to remain anonymous these questions are optional.
Gender
Age
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Do you feel confident in the overall service offered by the practice?
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Are you able to hear your name being called over the tannoy system ( or see your name flash up on the screen) when it is your turn to be seen by the clinician?
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Is the amount of time you are typically kept waiting in the waiting room for your appointment acceptable?
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When a clinician is running very late, is the reason for such a delay explained to you?
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Are you satisfied with the typical length of time you have to wait to be given a suitable appointment to see a doctor or nurse?
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Are you satisfied with the typical length of time it takes you to get through to reception on the telephone?
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Are you satisfied with the typical length of time you are kept waiting to speak to a receptionist if you have come in to the surgery with a query?
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Are you satisfied with the typical time it takes the practice to turn around a prescription request?
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Are you satisfied with the clarity of medical information given to you by health care professionals at the practice?
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Do you feel in general that the clinicians at the practice treat you with respect?
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Are you satisfied that the way the doctors' dress is appropriate?
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Do you feel suitably informed about the range of services available at the practice (such as different ways of ordering your prescription, telephone consultations online appointments, pre-bookable GP appointments in the early morning/ late evening/ weekend)?
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Are you satisfied with our commitment to disability related access to healthcare?
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Are you satisfied with the mix of genders and ethnicity of the practice employees?
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